Shipping policy
Shipping Policy
At YOMI PET, we are committed to providing a reliable and convenient shipping experience for our customers.
Shipping Destinations
We currently ship to addresses within the United States and the United Kingdom.
Fulfillment
Orders are fulfilled from our available fulfillment locations. The fulfillment location and shipping carrier may vary depending on the destination and order requirements.
Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Time
Estimated total delivery time is 3–7 business days, including processing. Delivery times may vary depending on the destination and shipping carrier.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to weather, carrier delays, holidays, high order volumes, customs processing, or other circumstances beyond our reasonable control.
Shipping Costs
Standard shipping is $3.99 for eligible orders in the United States and the United Kingdom. The final shipping cost is shown at checkout before payment.
Order Tracking
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking information provided to monitor the status of your shipment. Please allow some time for tracking information to become available after the carrier receives and scans your package.
Delivery Delays
While we work with our fulfillment partners and shipping carriers to ensure timely delivery, YOMI PET is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, carrier disruptions, holidays, customs processing, incorrect or incomplete shipping addresses, or other unforeseen circumstances.
If your package appears to be significantly delayed or the tracking information has not been updated for an extended period, please contact us at huangxiaobi099@gmail.com. We will review the shipment status and assist you as appropriate.
Incorrect Shipping Information
Please make sure that your shipping address and contact information are accurate and complete when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible at huangxiaobi099@gmail.com. We will make reasonable efforts to assist you before the order is shipped. However, once an order has been shipped, we may not be able to change the shipping address.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at huangxiaobi099@gmail.com.
Please provide your order number and any relevant information or photos so that we can review the situation and work with the shipping carrier or fulfillment provider to resolve the issue.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: huangxiaobi099@gmail.com
Phone: +1 626-650-8868
Business Name: YOMI PET
Legal Business Entity: Guangzhou Miaoshiji Pet Supplies Co., Ltd.
Business Address:
Room 1004, No. 30 Wanggang Shangsheng East Street
Baiyun District
Guangzhou, Guangdong 510000
China